We process most orders within 2 business days.  Our standard ground delivery service will take 2-10 business days to reach you, depending on where you are located.  Sometimes demand exceeds our expectations for a given period. If an item is backordered, then we will contact you via e-mail to tell you the estimated shipping time of your order. You may then choose to wait, cancel your order, or choose another item.

Note:  that some pet beds, carriers, and cat furniture are made to order. Thus, such orders may take up to 10-20     days to deliver.

Shipping costs are as shown on the table below. Shipping to Alaska, Hawaii, US Territories and International destinations will be shipped via the most economical carrier and are generally at a higher rate. Please go ahead and place your order and we will contact you if the difference is more than $5 dollars

Please Note: If an item was shipped free and is returned to us, (or part of an order), we will credit the item returned minus up to $15 in shipping. (To cover the cost originally shipping the item to you.)

Our Shipping Rates

Our shipping rates are based on the amount of your order, as shown in the table below.

additional considerations

1. Expedited Shipping:  If you need an item by a specific date, then please place your order and type a note in the comments section during your checkout.  Please state "Expedited Shipping Required".  Please type in the specific date and time that you need the item by.  Failure to give us all of this information will delay the process.  If you want it sent without a price check then please state "Please send-I authorize you to charge my card for expedited shipping".  We will send the item to you as requested and we will send it via the most cost effective method so that we can keep your costs down.  If we are unable to deliver the item to you by the date requested, then we will send you an email stating so and we will give you the opportunity to cancel your order.  If you would like to receive a price quote 1st, then please state "Please send price quote for expedited shipping-wait for customer approval."

2. International Shipping: If the item needs to be shipped outside the US, go ahead and order at our US shipping rate. We'll contact you via e-mail with the difference of cost for shipping to your destination. You'll have the opportunity to accept or decline the order and shipping costs.

3. Status inquiries:  We are an internet based business, so contacting us via email is always the preferred method, however if you wish to speak to a representative, then please feel free to call us @ (303) 683-2923.  We have thousands of visitors to our site daily and are focused on giving your orders prompt professional service.  Voice mail is checked each business day and most calls are returned no later than 24 hours.  Please allow us that amount of time to follow up on your phone call.  If your matter is urgent, please state that in the email or phone message along with a brief description of your situation.